FAQ for landlords

We always aim to stay convenient in terms of prices compared to the market. With our expertise and years of experience, we believe the amount requested is enough to cover any damages, yet the deposit is always open for discussion.

A comprehensive financial estimation will be provided to showcase your property’s potential and your forecasted income, with an included median comparison to the long term rental market if invested in.

In our experience, the topmost months where people seek to rent short-term are the following: October, November, and December! It’s known as the touristic season, right around the holidays. Low seasons are usually reserved for individuals seeking rentals for corporate and business purposes.

All tenants are to be met my person by our employees. We conduct in-depth checks on each individual by gathering all details and official documents with the help of the tourism board. In case of any damages made, the security deposit will cover the harm.

Each tenant is required to pay in advance before proceeding with the check-in. We make sure to collect all required information about the client in case of any non-payment situation, which are few and almost null.

We recommend sticking to a maximum of 8-weeks non-rental period for your personal use in order to maximize your property’s performance. But that’s the benefit of short-term rentals, as it allows you to utilize your property at any given moment, hassle-free!

Furnishing the apartment might be a bit of a concern compared to long-term rentals, but it allows you to benefit later on. Consider it as an investment to maximize your property’s potential. We recommend choosing high-quality furniture, as they will give you the longest ROI.

We often recommend all landlords to own modern and elegant furniture as this increases their traffic. Fortunately, at My Stay Rental, we offer you a professional interior design service to help you choose the best furniture and accessories for your property, as we understand what guests are looking for, and what attracts the tenants!

Our 24/7 support team will always be ready to assist all the guests, which will eventually lead to better reviews and higher ratings for your property. Our marketing team will make sure your property gets the best shots and photographs to shine over competitors. We provide you with a fully-integrated service, ranging from housekeeping to maintenance, to unlock your apartment’s potentials.

Sure! Once your property is rented out, you will receive a copy of the contract, in addition to a complete profile of the tenant. You will be informed about the rental length, the rent amount, as well as other necessary information to keep you in-the-know.

Unfortunately, you can only register your property under one license, so separately advertising your property while on our platform would be considered impossible. As we’re always looking for your best interest, our system is here to support and organize all the bookings and schedules, so guests can benefit from an enjoyable stay, without any double-bookings or conflicts.

The median utility calculations set beforehand mostly project the average bill per tenant. However, thanks to our dedicated team, we’re always ready to address the issue with tenants in case of an over-use of utilities.

All personal items shall be evacuated outside the property to avoid them being used by guests and to prevent any damage.

• Electricity, water and sewage
• Air conditioner and chilled water supply
• Gas for the stove (in case of a non-electrical one)
• High-speed internet connection and cable channels

For us to provide the highest level of protection to your property and inventory, visiting your property without prior notice is not possible. However, we can schedule an appointment for you once you send us your desire to pass by.

• Bring a copy of your passport or ID if you’re an individual owner or tenants (if the property owner is a company, the owner or one of the company’s partners’ passport or ID copy should be included, in addition to the license documents or the company’s articles of association)
• Submit a proof of authorization to use the Unit, which usually is a copy of property Title Deed;
• Submit a no-less-than-three months old bill issued for the unit by DEWA, that holds the name of the owner or the licensee of the unit.

To cancel your permit, you must first make sure no guest is staying in the unit, or there’s no pending reservation. All you have to do is get in touch with our operators, so we can proceed with the Rental management termination, so that all responsibilities are completed by both parties.

Whenever the unit is vacant or has no pending and confirmed reservations, you may be able to book a stay with a 3-days prior notice.

Booking your owner stay can be made through the website, and we are ready to assist you further if you choose to contact us via email.

Unfortunately, no. All relatives and friends should follow the same procedure for booking. Only family members can benefit from an owner stay.

You will need the following information:

• Your check-in date and time
• Your checkout date and time
• Copy of ID for all family members residing with you

Yes, cleaning fees are mandatory to cover all cleaning and housekeeping costs once the guest checks out.

We will be sending you the payouts in the middle of every month, and that applies for rentals that have already been proceeded during the past month.

All statements (including incomes/expenses statements & transactions) are updated by the end of the first week of every month. Reservation details will be updated once a week and provided to the landlord through email or SMS.

If you ever change or update your bank account details, you should immediately proceed with sending us an email to prevent automatically rental payment transfer to outdated account.